Politique de confidentialité
This privacy policy describes how ID2R OÜ collects, uses and protects the personal information of users of the my-arven.com website.
1. Data Controller
ID2R OÜ Registration number: 16844183 Address: Harju maakond, Tallinn, Mustamäe linnaosa, Laki tn 24-414, 12915, Estonia Email: contact@my-arven.com
2. Data Collected
When browsing or making purchases on our website, we may collect the following information:
- First name and surname
- Postal address and email address
- Telephone number
- Payment information (processed securely by our service providers)
- Order history and purchasing preferences
- Browsing data (cookies, IP address, etc.)
3. Purposes of Collection
Your personal data is used to:
- Process and dispatch your orders
- Manage invoicing and after-sales support
- Improve your user experience on our website
- Inform you of offers, new products and promotions (where you have given your consent)
- Comply with our legal and tax obligations
4. Legal Basis for Processing
The processing of your data is based on:
- Performance of the sales contract (online order)
- Compliance with our legal obligations (invoicing, accounting)
- Your consent (newsletter, marketing cookies)
- The legitimate interest of the company (website security, fraud prevention)
5. Data Sharing
We do not sell or rent your personal data. It may only be shared with:
- Our logistics and delivery service providers to ensure delivery
- Our payment service providers (Shopify Payments, PayPal, etc.) to process your transactions securely
- Our technical service providers (Shopify hosting, marketing tools, email services) for the purposes of website management
6. Data Retention Period
Your personal data is retained:
- For the period necessary to manage your order
- And for a maximum of 3 years after your last contact for marketing purposes
- Invoicing data is retained for 10 years in accordance with accounting legislation
7. Data Security
We implement all appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.
8. User Rights
In accordance with the GDPR, you have the following rights:
- Right of access to and rectification of your data
- Right to erasure ("right to be forgotten")
- Right to object to and restrict processing
- Right to data portability
You may exercise your rights by contacting us at: contact@my-arven.com We undertake to respond within a maximum of 30 days.
9. Cookies
Our website uses cookies to improve your browsing experience, measure audience engagement and offer personalised content. You can configure your preferences via your browser or decline certain cookies.
10. Policy Changes
This privacy policy may be updated at any time to reflect legal or technical developments. The date of the most recent update will be shown at the bottom of the page.